Core Return Terms
We have a 30-day return policy — you have 30 days after receiving your item to request a return. Items must arrive unworn, unused, with tags intact, and in original packaging.
Returns & Refunds
30 days to request a return. Here is exactly what is covered and what is not.
You have 30 days after receiving your item to request a return. Items must be unworn, unused, with tags intact and in original packaging. Personalized or made-to-order items and gift cards cannot be returned. Approved refunds process within 5 business days.
Return Process & Shipping Costs
Contact support@sidelinelocker.com with your order number to start a return. We require return requests before shipment — items sent without prior approval won't be accepted.
For change-of-mind returns, the customer is responsible for return shipping costs. If we are at fault (defective, damaged, or incorrect item), we cover return shipping completely and provide either a free replacement or a full refund.
Non-Returnable Items
Two categories cannot be returned:
- Personalized or made-to-order items customized with names, text, or images
- Gift cards
Unsure about sizing? Check the Size Guide before you order.
Exchanges & Refund Timeline
For an exchange, return the original item and place a new order once the return is approved — it is the fastest route.
After inspecting returns, approved refunds process within 5 business days to the original payment method, though additional bank processing time may apply.